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Service Advisories
Posted September 4, 2020 07:00 AM UTC
Dear Valued Client,
MotivIT US office will be closed on Monday, September 7, 2020, in observance of Labor Day. During this period, our Global Service Center will continue to operate with limited staff on duty. Incidents of a critical and/or emergency nature will be responded to by our 24/7 Network Operations team.
For after-hours and/or emergency issues, please contact our Support Hotline at +1 877 350 3300 Option 1. Our Service Desk agent on duty will create a corresponding ticket incident on your behalf. For non-emergency issues, please email the details to our new Service Desk via servicedesk@motivit.com. Note that non-emergencies will be addressed the next business day.
For the latest announcements, general knowledge base, support tools, and standard forms, please refer to our new Service Desk portal.
Thank you.
Posted September 1, 2020 01:41 AM UTC
Title : Monthly Maintenance - September
Planned Start: September 25, 2020 10:00 pm PST
Expected End: September 26, 2020 02:00 am PST
Affected Infrastructure: Servers, Workstation and, Network Drives.
Details : As part of our commitment to provide the best possible infrastructure for your business, we are notifying you of the scheduled monthly maintenance that may affect your service. Upon completion of the maintenance tasks, your system(s) will be ready for use. Should you have any questions, please reach out to MotivIT Support. Thank you.
NOTE: In some cases, other clients have a different schedule that will not be displayed on this dashboard. You may contact your respective TAM for a customized Monthly Maintenance Schedule.
Check Status Dashboard >>
Posted July 16, 2020 07:40 AM UTC
Dear Valued Clients,
At MotivIT, security is always our utmost priority. We are pleased to update that as part of continuous improvements in this regard our in-house Applications team has now implemented a Security Alert across all MotivIT Portals.
How does this work?
Users will receive a Security Alert Notification via email if the following conditions are met:
- Successful login to your account using a new or different IP address / Browser first-time
- Login failure to your account after three (3) unsuccessful attempts
You will receive an automated email from us via sender “MotivIT Notifications” to verify whether the login is intentional. If it wasn't you, please reach out to servicedesk@motivit.com and report the suspicious activity immediately.
Thank you.
Posted July 3, 2020 02:21 AM UTC
Dear Valued Client,
MotivIT US office will be closed on Friday, July 3, 2020, in observance of Independence Day. During this period, our Global Service Center will continue to operate with limited staff on duty. Incidents of a critical and/or emergency nature will be responded to by our 24/7 Network Operations team.
For after-hours and/or emergency issues, please contact our Support Hotline at +1 877 350 3300 Option 1. Our Service Desk agent on duty will create a corresponding ticket incident on your behalf. For non-emergency issues, please email the details to our new Service Desk via servicedesk@motivit.com. Note that non-emergencies will be addressed the next business day.
For the latest announcements, general knowledge base, support tools, and standard forms, please refer to our new Service Desk portal.
Thank you.
Posted July 1, 2020 04:20 PM UTC
Please be informed that starting today, July 1st, MotivIT will be transitioning to an enterprise-level ticketing system - Kaseya BMS.
What do I do now?
ALL support incidents must be sent to servicedesk@motivit.com for us to process your requests.
What's changing?
Our Support Portal is now Service Desk and accessible via https://servicedesk.motivit.com/. Announcements, Standard forms, Knowledge Bases, etc can be found within.
What about current Open Tickets?
Any current Open tickets on the former ticketing system will be migrated to Kaseya BMS and will be processed as normal without any intervention required on your part.
If you have further questions and concerns about this, please reach out to our Support Hotline at +1 877 350-3300 option 1.
Thank You
