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  • Service Advisories



  • Monthly Maintenance - January

    Posted December 27, 2020 09:24 AM UTC

    Title : Monthly Maintenance - January

    Planned Start: January 29, 2021 10:00 pm PST

    Expected End: January 30, 2021 02:00 am PST

    Affected Infrastructure: Servers, Workstation and, Network Drives.

    Details : As part of our commitment to provide the best possible infrastructure for your business, we are notifying you of the scheduled monthly maintenance that may affect your service. Upon completion of the maintenance tasks, your system(s) will be ready for use. Should you have any questions, please reach out to MotivIT Support. Thank you. NOTE: In some cases, other clients have a different schedule that will not be displayed on this dashboard. You may contact your respective TAM for a customized Monthly Maintenance Schedule.


    Check Status Dashboard >>



    MotivIT Portal Security Alert Update

    Posted December 9, 2020 08:30 AM UTC

    This is to inform you that we have new update to MotivIT Portal's Security Alert. The update is for the Security Alert to get the visitor's Geo Location. Please ensure to Allow "Know your location" on your browser to enable this feature on your next login.


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    This is to inform you that we have new update to MotivIT Portal's Security Alert. The update is for the Security Alert to get the visitor's Geo Location. Please ensure to Allow "Know your location" on your browser to enable this feature on your next login.



    Monthly Maintenance - December

    Posted December 3, 2020 05:24 AM UTC

    Title : Monthly Maintenance - December

    Planned Start: December 25, 2020 10:00 pm PST

    Expected End: December 27, 2020 02:00 am PST

    Affected Infrastructure: Servers, Workstation and, Network Drives.

    Details : As part of our commitment to provide the best possible infrastructure for your business, we are notifying you of the scheduled monthly maintenance that may affect your service. Upon completion of the maintenance tasks, your system(s) will be ready for use. Should you have any questions, please reach out to MotivIT Support. Thank you. NOTE: In some cases, other clients have a different schedule that will not be displayed on this dashboard. You may contact your respective TAM for a customized Monthly Maintenance Schedule.




    Thanksgiving Day

    Posted November 25, 2020 12:00 AM UTC

    We are grateful for the continuous trust that you have placed in us! We hope you have a joyful Thanksgiving with your friends and family and remain safe during this time. . 

    MotivIT US office will be closed on Thursday, November 26, 2020, in observance of Thanksgiving Day. During this period, our Global Service Center will continue to operate with limited staff on duty. Incidents of a critical and/or emergency nature will be responded to by our 24/7 Network Operations team.. 

    For after-hours and/or emergency issues, please contact our Support Hotline at +1 877 350 3300 Option 1. Our Service Desk agent on duty will create a corresponding ticket incident on your behalf. For non-emergency issues, please email the details to our new Service Desk via servicedesk@motivit.com. Note that non-emergencies will be addressed the next business day. 

    For the latest announcements, general knowledge base, support tools, and standard forms, please refer to our new Service Desk portal. 


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    We are grateful for the continuous trust that you have placed in us! We hope you have a joyful Thanksgiving with your friends and family and remain safe during this time. . 

    MotivIT US office will be closed on Thursday, November 26, 2020, in observance of Thanksgiving Day. During this period, our Global Service Center will continue to operate with limited staff on duty. Incidents of a critical and/or emergency nature will be responded to by our 24/7 Network Operations team.. 

    For after-hours and/or emergency issues, please contact our Support Hotline at +1 877 350 3300 Option 1. Our Service Desk agent on duty will create a corresponding ticket incident on your behalf. For non-emergency issues, please email the details to our new Service Desk via servicedesk@motivit.com. Note that non-emergencies will be addressed the next business day. 

    For the latest announcements, general knowledge base, support tools, and standard forms, please refer to our new Service Desk portal. 

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    Monthly Maintenance - November

    Posted November 4, 2020 01:40 AM UTC

    Title : Monthly Maintenance - November

    Planned Start: November 27, 2020 10:00 pm PST

    Expected End: December 1, 2020 02:00 am PST

    Affected Infrastructure: Servers, Workstation and, Network Drives.

    Details : As part of our commitment to provide the best possible infrastructure for your business, we are notifying you of the scheduled monthly maintenance that may affect your service. Upon completion of the maintenance tasks, your system(s) will be ready for use. Should you have any questions, please reach out to MotivIT Support. Thank you. NOTE: In some cases, other clients have a different schedule that will not be displayed on this dashboard. You may contact your respective TAM for a customized Monthly Maintenance Schedule.